Zach Wermich

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Articles

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  • How to Access Your Invoice

    We understand the importance of keeping track of your purchases. If you need to access a copy of your invoice, follow the steps below to easily retrieve it. Accessing Your Invoice Step 1: Log Into ...

  • API Rate Limits

    The API is designed to handle high volumes of requests while ensuring stability and performance for all users. To maintain fair usage, rate limits are enforced based on the Support Cloud Suite plan...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • February Features

    Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result.  Custom Fields - Quote Products and Quote ...

  • March Features

    Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result.  Custom Fields - Quote Products and Quote ...

  • April Features

    Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result.  Custom Fields - Quote Products and Quote ...