Beginner's Guide: Admin

  • Initial Troubleshooting Steps for API Rate Limit Errors

    If you're encountering an error related to API rate limits, follow these troubleshooting steps to identify the cause and resolve the issue.

    Step 1: Understand the API Rate Limit Error

    Rate limit errors occur when too many API requests are sent in a short period. You might see an error message like:

    • "429 Too Many Requests"
    • "Rate limit exceeded"

    These messages indicate that your API usage has hit the limit allowed for your plan.

    Step 2: Identify Your Current API Limit

    1. Check Your Plan's Rate Limits – Your API limits depend on your subscription plan.

      • If you're on the Basic Plan, limits may be lower than premium plans.
      • You can find specific limits for all plans in our API documentation.

    2. Monitor Your API Usage – Ensure you're not exceeding the allowed requests per minute/hour.

      • If you have access, use our developer dashboard to track your API usage.

    Step 3: Reduce API Call Frequency

    If you've hit the rate limit, try the following:
    ✅ Reduce the number of requests – Instead of making frequent calls, optimize your app to batch requests where possible.
    ✅ Implement exponential backoff – If your app makes repeated calls, introduce a delay between retries.
    ✅ Use caching – Avoid redundant API requests by storing recent responses when applicable.

    Step 4: Verify API Keys & Authentication

    Sometimes, incorrect API keys or authentication issues can contribute to errors:
    🔍 Check that your API key is valid and correctly formatted in your requests.
    🔍 Ensure you're using the correct authentication method specified in the API documentation.

    Step 5: Upgrade Your Plan (If Needed)

    If you consistently hit the API rate limit, you might need a higher-tier plan with increased API capacity.
    📌 Review our pricing page to compare plan limits and see if an upgrade is necessary

    Step 6: Contact Support

    If you've tried the above steps and are still experiencing issues, reach out to our support team with the following details:

    • Your API key (if applicable)
    • The exact error message you're receiving
    • A timestamp of when the error occurred
    • Any recent changes made to your API integration

    📞 Contact Support: Submit a request

    By following these steps, you should be able to resolve most API rate limit issues and optimize your API usage effectively. Let us know if you need further assistance! 🚀

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  • Applying Filters in the Reporting Dashboard

    Introduction:

    In this article, we will guide you through the process of applying filters in the Press Ganey reporting dashboard. This feature allows you to customize your reports and focus on specific data sets, such as patient satisfaction scores from a designated time period.

     

    Step-by-Step Instructions:

    1. Log in to Your Press Ganey Account:
      • Open your web browser and navigate to the Press Ganey login page.
      • Enter your credentials and click on the "Login" button.
    2. Access the Reporting Dashboard:
      • From your dashboard, navigate to the “Reports” section in the main menu.
      • Click on “Reporting Dashboard” to access the reporting tools.
    3. Select the Report Type:
      • Choose the type of report you would like to generate (e.g., Patient Satisfaction Report).
      • Click on the report to open the report settings.
    4. Apply Filters:
      • Locate the “Filters” section on the report settings page.
      • Click on the “Add Filter” button to begin applying your desired filters.
    5. Filter by Date:
      • To filter data by a specific date range, select “Date” from the filter options.
      • Choose the “Last Quarter” option from the dropdown menu to automatically set the date range.
      • Alternatively, you can manually enter the start and end dates if you prefer a custom range.
    6. Filter by Other Criteria (Optional):
      • You can also apply additional filters based on other criteria, such as department, location, or patient demographics.
      • Click “Add Filter” again to include more specific parameters as needed.
    7. Generate the Report:
      • Once all filters are applied, click the “Generate Report” button.
      • The dashboard will process your request and display the filtered data based on your selections.
    8. Save or Export Your Report:
      • After reviewing the report, you can choose to save it for future reference or export it as a PDF or Excel file by clicking on the respective buttons.

    Conclusion:

    Applying filters in the reporting dashboard allows you to tailor your reports to meet your specific analytical needs. If you have any further questions or require assistance, please feel free to reach out to our support team.

    Related Articles:

    Contact Support:

    If you need additional help, you can submit a support request through the Help Center or contact our support team directly.

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  • How to Access Your Invoice

    We understand the importance of keeping track of your purchases. If you need to access a copy of your invoice, follow the steps below to easily retrieve it.

    Accessing Your Invoice

    Step 1: Log Into Your Account

    1. Visit our website at [Your Website URL].
    2. Click on the "Login" button located at the top right corner of the homepage.
    3. Enter your email address and password, then click "Submit."

    Step 2: Navigate to Your Order History

    1. Once logged in, go to your account dashboard.
    2. Look for the "Order History" or "My Orders" section in the menu.
    3. Click on this section to view a list of your past orders.

    Step 3: Find Your Invoice

    1. Locate the specific order for which you need the invoice.
    2. Click on the order number or "View Details" link associated with that order.
    3. You will see an option to download or print your invoice. Click on "Download Invoice" or "Print Invoice" to access your copy.

    Step 4: Check Your Email

    If you prefer, invoices are also sent to your registered email address at the time of purchase. Check your inbox (and spam/junk folder) for an email containing your invoice.

    Need Further Assistance?

    If you encounter any issues accessing your invoice or have any questions, please reach out to our customer support team. You can also interact with our AI agent or virtual assistant for quick assistance.

    Thank you for your business!

     

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