FAQ

To reset your guest account password if you cannot remember it:
1. Click the Forgot Password link on the
Guest Account login page.  The Forgot Password page is displayed.

2. Complete the following fields in the Forgot Password
page:
Username — the username you entered when you
created the guest account.
Registration Email — the email address you entered
when you created the guest account.
Security Answer — the answer to the displayed
security question you entered when you created the
guest account.

3. Click the OK button.
Everbridge sends an email containing a password
reset link to your registration email address.

4. Open the email and click on the password reset link
provided.
The Reset Password page is displayed.

5. Complete the following fields in the Reset Password
page:
Password — type a password that meets the criteria
displayed below the field
Confirm Password — retype your password

6. Click OK.
After successfully resetting your password, you can now
log in to your guest account by clicking on the
following hyperlink or copying and pasting the link in your
web browser to display the Everbridge Guest Portal.

Learn about the latest and newest features and updates every week. You can also visit the Roadmaps and Ideas page on our app to view upcoming releases or request new ideas.

Latest Updates

AWS GovCloud connection - General Availability (GA)

Connect Amazon Web Services Govcloud (aka "AWS Govcloud") to Drata allows for the automated, continuous monitoring and evidence collection of the dozens of infrastructure security controls required for compliance. Learn more at Connect AWS GovCloud.

AWS Organization Units connection - General Availability (GA)

AWS Organization units connection has many new features like

• Include or exclude accounts during the connection process.
• Receive information such as resource, resource type, org unit, and sub-account shown when a test failure occurs.

• Improved efficiencies for AWS tests run.
• Added option to include "DrataInclude" tag on org units to easily include the accounts under a specific org unit.

Learn more about Connecting AWS Organizational Units.

Improvements

Assets page

• Out of scope (ignore) personnel assets are now included when downloading All Assets CSV file.
• Added new Out of scope (ignore) status filter on the Assets page.

Audit Hub

Added instant feedback about download process (snack bars) in Audit Hub when you download all, selected, or individual control evidence.

Information security lead - RBAC roles

Updated the information security lead email notification for accurate description of the role.

Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result. 

Custom Fields - Quote Products and Quote Line Items:  Custom fields are now available for Quote Products and Quote Line Items.

New Workflow Action - Add To Marketing List: Added Add to Marketing List action to Workflow Automation. This action will add a Contact or a Lead to a Static Marketing List. This action will only be available if your account has both an Support Cloud Marketing and an Support Cloud CRM subscription.

Finish Actions and Journey Steps - Email Notification Improvement: Previously, the Notify User Finish Action and the Notify User Journey Step only sent the user a notification within the Support Cloud app. Now, users can select App Notification + Email to also receive an email notification. 

Support Cloud Marketing - Added Related Tab and Audit Logging Grid:  Added a Related tab to the following Support Cloud Marketing objects:

• Journeys
  
  
• Redirect Links
  
  
• Files
  
  
• Form Handlers
  
  
• Landing Pages
  
  
• Emails
  
  

Additionally, these object’s Related tab will contain Field History Tracking (aka Audit Logging), which registers and documents any user activity on a record’s fields.

Finish Actions and Journey Steps - Create Task Improvements:  The following improvements have been made to the Create Task Journey Step and the Create Task Finish Action:

• Made the Assigned To dropdown field searchable so accounts with a long list of users can find the user more quickly.
  
  
• In the Assigned To field, Lead User Lookup fields are now grouped together. The fields included are Lead Owner, Lead Responsible User, and any Custom Lead User Lookup fields.
  
  
• In the Assigned To field, all active CRM users are now grouped together.
  
  
• In the Assigned To Fallback field, the Skip task creation if Assigned To user is empty option will be selected by default. If this option has been selected, the Task will not be created if the Assigned To field is null on the Lead or Contact record.
  
  
• When a Task is Assigned To a User Lookup field instead of a specific user, the Assigned To Fallback field will appear on the form. If the Assigned To field is null upon Task creation, the fallback user will be assigned to the new task. The Assigned To Fallback field will also appear if the CRM Lead or Contact Owner option has been selected.
  
  

Standard Object Related Grids - New Buttons:  Added new buttons on Contact and Organization Related tab grids to reduce the number of clicks needed when adding a linked record to that object. 

Contacts - Two Additional Read Only Link Fields: Added two new read only fields to Contact Page Layouts - Linked Prospect and Linked Lead. These fields can be added to custom Contact Page Layouts by editing the Page Layout. These two fields can also be added to custom List Views to filter by.

Contact Reports - Linked Items Statistics: The Linked Items Statistics folder has been added and contains several new fields that can be added to a Contact report. These standard or custom object fields display the number of records that are linked to the Contact record.

Opportunities and Projects - Added Ability to quickly Email Linked Contacts:  Added a new button on the Related tab of Opportunity and Project records in the Contacts grid to be able to quickly email the Contacts linked to the record.

Clicking this button will bring up the New Email form with the To field populated with the Contacts linked to the Opportunity or Project. Only the first 50 records will be added to the Recipient List.

The template type will be set to Opportunity or Project and the Email Subject field will be automatically populated as "Re: <Opportunity or Project Name>.

Dashboard Cards - Improvement to Text Fields:  Previously, when adding a text field to a table in a Dashboard Card, Support Cloud would perform a count on the field by default. Now, the actual value of the text field will appear by default.

Dashboard Cards - Added Trendlines To Charts: Added the Trendlines option to Dashboard Cards, a new line series that charts average values over time in a way that is easy to understand visually. Trendlines are available for Vertical Bar Charts, Line Charts, and Area Charts.

Workflow Automation - Update Record Values: When creating an Update Record action, users can now select today in a date or datetime field. For example, the Meeting Scheduled Date field can be updated to the current day by selecting today as the updated Field Value.

Journeys - Prospects in Journey: When viewing a Journey records in a List View, users now can view the Prospects in Journey column in a custom List View, which displays the number of Prospects in the Journey.

Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result. 

Custom Fields - Quote Products and Quote Line Items:  Custom fields are now available for Quote Products and Quote Line Items.

New Workflow Action - Add To Marketing List: Added Add to Marketing List action to Workflow Automation. This action will add a Contact or a Lead to a Static Marketing List. This action will only be available if your account has both an Support Cloud Marketing and an Support Cloud CRM subscription.

Finish Actions and Journey Steps - Email Notification Improvement: Previously, the Notify User Finish Action and the Notify User Journey Step only sent the user a notification within the Support Cloud app. Now, users can select App Notification + Email to also receive an email notification. 

Support Cloud Marketing - Added Related Tab and Audit Logging Grid:  Added a Related tab to the following Support Cloud Marketing objects:

• Journeys
  
  
• Redirect Links
  
  
• Files
  
  
• Form Handlers
  
  
• Landing Pages
  
  
• Emails
  
  

Additionally, these object’s Related tab will contain Field History Tracking (aka Audit Logging), which registers and documents any user activity on a record’s fields.

Finish Actions and Journey Steps - Create Task Improvements:  The following improvements have been made to the Create Task Journey Step and the Create Task Finish Action:

• Made the Assigned To dropdown field searchable so accounts with a long list of users can find the user more quickly.
  
  
• In the Assigned To field, Lead User Lookup fields are now grouped together. The fields included are Lead Owner, Lead Responsible User, and any Custom Lead User Lookup fields.
  
  
• In the Assigned To field, all active CRM users are now grouped together.
  
  
• In the Assigned To Fallback field, the Skip task creation if Assigned To user is empty option will be selected by default. If this option has been selected, the Task will not be created if the Assigned To field is null on the Lead or Contact record.
  
  
• When a Task is Assigned To a User Lookup field instead of a specific user, the Assigned To Fallback field will appear on the form. If the Assigned To field is null upon Task creation, the fallback user will be assigned to the new task. The Assigned To Fallback field will also appear if the CRM Lead or Contact Owner option has been selected.
  
  

Standard Object Related Grids - New Buttons:  Added new buttons on Contact and Organization Related tab grids to reduce the number of clicks needed when adding a linked record to that object. 

Contacts - Two Additional Read Only Link Fields: Added two new read only fields to Contact Page Layouts - Linked Prospect and Linked Lead. These fields can be added to custom Contact Page Layouts by editing the Page Layout. These two fields can also be added to custom List Views to filter by.

Contact Reports - Linked Items Statistics: The Linked Items Statistics folder has been added and contains several new fields that can be added to a Contact report. These standard or custom object fields display the number of records that are linked to the Contact record.

Opportunities and Projects - Added Ability to quickly Email Linked Contacts:  Added a new button on the Related tab of Opportunity and Project records in the Contacts grid to be able to quickly email the Contacts linked to the record.

Clicking this button will bring up the New Email form with the To field populated with the Contacts linked to the Opportunity or Project. Only the first 50 records will be added to the Recipient List.

The template type will be set to Opportunity or Project and the Email Subject field will be automatically populated as "Re: <Opportunity or Project Name>.

Dashboard Cards - Improvement to Text Fields:  Previously, when adding a text field to a table in a Dashboard Card, Support Cloud would perform a count on the field by default. Now, the actual value of the text field will appear by default.

Dashboard Cards - Added Trendlines To Charts: Added the Trendlines option to Dashboard Cards, a new line series that charts average values over time in a way that is easy to understand visually. Trendlines are available for Vertical Bar Charts, Line Charts, and Area Charts.

Workflow Automation - Update Record Values: When creating an Update Record action, users can now select today in a date or datetime field. For example, the Meeting Scheduled Date field can be updated to the current day by selecting today as the updated Field Value.

Journeys - Prospects in Journey: When viewing a Journey records in a List View, users now can view the Prospects in Journey column in a custom List View, which displays the number of Prospects in the Journey.

Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result. 

Custom Fields - Quote Products and Quote Line Items:  Custom fields are now available for Quote Products and Quote Line Items.

New Workflow Action - Add To Marketing List: Added Add to Marketing List action to Workflow Automation. This action will add a Contact or a Lead to a Static Marketing List. This action will only be available if your account has both an Support Cloud Marketing and an Support Cloud CRM subscription.

Finish Actions and Journey Steps - Email Notification Improvement: Previously, the Notify User Finish Action and the Notify User Journey Step only sent the user a notification within the Support Cloud app. Now, users can select App Notification + Email to also receive an email notification. 

Support Cloud Marketing - Added Related Tab and Audit Logging Grid:  Added a Related tab to the following Support Cloud Marketing objects:

• Journeys
  
  
• Redirect Links
  
  
• Files
  
  
• Form Handlers
  
  
• Landing Pages
  
  
• Emails
  
  

Additionally, these object’s Related tab will contain Field History Tracking (aka Audit Logging), which registers and documents any user activity on a record’s fields.

Finish Actions and Journey Steps - Create Task Improvements:  The following improvements have been made to the Create Task Journey Step and the Create Task Finish Action:

• Made the Assigned To dropdown field searchable so accounts with a long list of users can find the user more quickly.
  
  
• In the Assigned To field, Lead User Lookup fields are now grouped together. The fields included are Lead Owner, Lead Responsible User, and any Custom Lead User Lookup fields.
  
  
• In the Assigned To field, all active CRM users are now grouped together.
  
  
• In the Assigned To Fallback field, the Skip task creation if Assigned To user is empty option will be selected by default. If this option has been selected, the Task will not be created if the Assigned To field is null on the Lead or Contact record.
  
  
• When a Task is Assigned To a User Lookup field instead of a specific user, the Assigned To Fallback field will appear on the form. If the Assigned To field is null upon Task creation, the fallback user will be assigned to the new task. The Assigned To Fallback field will also appear if the CRM Lead or Contact Owner option has been selected.
  
  

Standard Object Related Grids - New Buttons:  Added new buttons on Contact and Organization Related tab grids to reduce the number of clicks needed when adding a linked record to that object. 

Contacts - Two Additional Read Only Link Fields: Added two new read only fields to Contact Page Layouts - Linked Prospect and Linked Lead. These fields can be added to custom Contact Page Layouts by editing the Page Layout. These two fields can also be added to custom List Views to filter by.

Contact Reports - Linked Items Statistics: The Linked Items Statistics folder has been added and contains several new fields that can be added to a Contact report. These standard or custom object fields display the number of records that are linked to the Contact record.

Opportunities and Projects - Added Ability to quickly Email Linked Contacts:  Added a new button on the Related tab of Opportunity and Project records in the Contacts grid to be able to quickly email the Contacts linked to the record.

Clicking this button will bring up the New Email form with the To field populated with the Contacts linked to the Opportunity or Project. Only the first 50 records will be added to the Recipient List.

The template type will be set to Opportunity or Project and the Email Subject field will be automatically populated as "Re: <Opportunity or Project Name>.

Dashboard Cards - Improvement to Text Fields:  Previously, when adding a text field to a table in a Dashboard Card, Support Cloud would perform a count on the field by default. Now, the actual value of the text field will appear by default.

Dashboard Cards - Added Trendlines To Charts: Added the Trendlines option to Dashboard Cards, a new line series that charts average values over time in a way that is easy to understand visually. Trendlines are available for Vertical Bar Charts, Line Charts, and Area Charts.

Workflow Automation - Update Record Values: When creating an Update Record action, users can now select today in a date or datetime field. For example, the Meeting Scheduled Date field can be updated to the current day by selecting today as the updated Field Value.

Journeys - Prospects in Journey: When viewing a Journey records in a List View, users now can view the Prospects in Journey column in a custom List View, which displays the number of Prospects in the Journey.

Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result. 

Custom Fields - Quote Products and Quote Line Items:  Custom fields are now available for Quote Products and Quote Line Items.

New Workflow Action - Add To Marketing List: Added Add to Marketing List action to Workflow Automation. This action will add a Contact or a Lead to a Static Marketing List. This action will only be available if your account has both an Support Cloud Marketing and an Support Cloud CRM subscription.

Finish Actions and Journey Steps - Email Notification Improvement: Previously, the Notify User Finish Action and the Notify User Journey Step only sent the user a notification within the Support Cloud app. Now, users can select App Notification + Email to also receive an email notification. 

Support Cloud Marketing - Added Related Tab and Audit Logging Grid:  Added a Related tab to the following Support Cloud Marketing objects:

• Journeys
  
  
• Redirect Links
  
  
• Files
  
  
• Form Handlers
  
  
• Landing Pages
  
  
• Emails
  
  

Additionally, these object’s Related tab will contain Field History Tracking (aka Audit Logging), which registers and documents any user activity on a record’s fields.

Finish Actions and Journey Steps - Create Task Improvements:  The following improvements have been made to the Create Task Journey Step and the Create Task Finish Action:

• Made the Assigned To dropdown field searchable so accounts with a long list of users can find the user more quickly.
  
  
• In the Assigned To field, Lead User Lookup fields are now grouped together. The fields included are Lead Owner, Lead Responsible User, and any Custom Lead User Lookup fields.
  
  
• In the Assigned To field, all active CRM users are now grouped together.
  
  
• In the Assigned To Fallback field, the Skip task creation if Assigned To user is empty option will be selected by default. If this option has been selected, the Task will not be created if the Assigned To field is null on the Lead or Contact record.
  
  
• When a Task is Assigned To a User Lookup field instead of a specific user, the Assigned To Fallback field will appear on the form. If the Assigned To field is null upon Task creation, the fallback user will be assigned to the new task. The Assigned To Fallback field will also appear if the CRM Lead or Contact Owner option has been selected.
  
  

Standard Object Related Grids - New Buttons:  Added new buttons on Contact and Organization Related tab grids to reduce the number of clicks needed when adding a linked record to that object. 

Contacts - Two Additional Read Only Link Fields: Added two new read only fields to Contact Page Layouts - Linked Prospect and Linked Lead. These fields can be added to custom Contact Page Layouts by editing the Page Layout. These two fields can also be added to custom List Views to filter by.

Contact Reports - Linked Items Statistics: The Linked Items Statistics folder has been added and contains several new fields that can be added to a Contact report. These standard or custom object fields display the number of records that are linked to the Contact record.

Opportunities and Projects - Added Ability to quickly Email Linked Contacts:  Added a new button on the Related tab of Opportunity and Project records in the Contacts grid to be able to quickly email the Contacts linked to the record.

Clicking this button will bring up the New Email form with the To field populated with the Contacts linked to the Opportunity or Project. Only the first 50 records will be added to the Recipient List.

The template type will be set to Opportunity or Project and the Email Subject field will be automatically populated as "Re: <Opportunity or Project Name>.

Dashboard Cards - Improvement to Text Fields:  Previously, when adding a text field to a table in a Dashboard Card, Support Cloud would perform a count on the field by default. Now, the actual value of the text field will appear by default.

Dashboard Cards - Added Trendlines To Charts: Added the Trendlines option to Dashboard Cards, a new line series that charts average values over time in a way that is easy to understand visually. Trendlines are available for Vertical Bar Charts, Line Charts, and Area Charts.

Workflow Automation - Update Record Values: When creating an Update Record action, users can now select today in a date or datetime field. For example, the Meeting Scheduled Date field can be updated to the current day by selecting today as the updated Field Value.

Journeys - Prospects in Journey: When viewing a Journey records in a List View, users now can view the Prospects in Journey column in a custom List View, which displays the number of Prospects in the Journey.

Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result. 

Custom Fields - Quote Products and Quote Line Items:  Custom fields are now available for Quote Products and Quote Line Items.

New Workflow Action - Add To Marketing List: Added Add to Marketing List action to Workflow Automation. This action will add a Contact or a Lead to a Static Marketing List. This action will only be available if your account has both an Support Cloud Marketing and an Support Cloud CRM subscription.

Finish Actions and Journey Steps - Email Notification Improvement: Previously, the Notify User Finish Action and the Notify User Journey Step only sent the user a notification within the Support Cloud app. Now, users can select App Notification + Email to also receive an email notification. 

Support Cloud Marketing - Added Related Tab and Audit Logging Grid:  Added a Related tab to the following Support Cloud Marketing objects:

• Journeys
  
  
• Redirect Links
  
  
• Files
  
  
• Form Handlers
  
  
• Landing Pages
  
  
• Emails
  
  

Additionally, these object’s Related tab will contain Field History Tracking (aka Audit Logging), which registers and documents any user activity on a record’s fields.

Finish Actions and Journey Steps - Create Task Improvements:  The following improvements have been made to the Create Task Journey Step and the Create Task Finish Action:

• Made the Assigned To dropdown field searchable so accounts with a long list of users can find the user more quickly.
  
  
• In the Assigned To field, Lead User Lookup fields are now grouped together. The fields included are Lead Owner, Lead Responsible User, and any Custom Lead User Lookup fields.
  
  
• In the Assigned To field, all active CRM users are now grouped together.
  
  
• In the Assigned To Fallback field, the Skip task creation if Assigned To user is empty option will be selected by default. If this option has been selected, the Task will not be created if the Assigned To field is null on the Lead or Contact record.
  
  
• When a Task is Assigned To a User Lookup field instead of a specific user, the Assigned To Fallback field will appear on the form. If the Assigned To field is null upon Task creation, the fallback user will be assigned to the new task. The Assigned To Fallback field will also appear if the CRM Lead or Contact Owner option has been selected.
  
  

Standard Object Related Grids - New Buttons:  Added new buttons on Contact and Organization Related tab grids to reduce the number of clicks needed when adding a linked record to that object. 

Contacts - Two Additional Read Only Link Fields: Added two new read only fields to Contact Page Layouts - Linked Prospect and Linked Lead. These fields can be added to custom Contact Page Layouts by editing the Page Layout. These two fields can also be added to custom List Views to filter by.

Contact Reports - Linked Items Statistics: The Linked Items Statistics folder has been added and contains several new fields that can be added to a Contact report. These standard or custom object fields display the number of records that are linked to the Contact record.

Opportunities and Projects - Added Ability to quickly Email Linked Contacts:  Added a new button on the Related tab of Opportunity and Project records in the Contacts grid to be able to quickly email the Contacts linked to the record.

Clicking this button will bring up the New Email form with the To field populated with the Contacts linked to the Opportunity or Project. Only the first 50 records will be added to the Recipient List.

The template type will be set to Opportunity or Project and the Email Subject field will be automatically populated as "Re: <Opportunity or Project Name>.

Dashboard Cards - Improvement to Text Fields:  Previously, when adding a text field to a table in a Dashboard Card, Support Cloud would perform a count on the field by default. Now, the actual value of the text field will appear by default.

Dashboard Cards - Added Trendlines To Charts: Added the Trendlines option to Dashboard Cards, a new line series that charts average values over time in a way that is easy to understand visually. Trendlines are available for Vertical Bar Charts, Line Charts, and Area Charts.

Workflow Automation - Update Record Values: When creating an Update Record action, users can now select today in a date or datetime field. For example, the Meeting Scheduled Date field can be updated to the current day by selecting today as the updated Field Value.

Journeys - Prospects in Journey: When viewing a Journey records in a List View, users now can view the Prospects in Journey column in a custom List View, which displays the number of Prospects in the Journey.

Change your password

1. Open your Support Cloud Account. You might need to sign in.
2. Under "Security," select Signing in to Support Cloud.
3. Choose Password. You might need to sign in again.
4. Enter your new password, then select Change Password.

Change password

Reset your password

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you.  If you don’t get an email:
   • Check your Spam or Bulk Mail folders.
   • Add noreply@Support Cloud.com to your address book.
   • To request another email, follow the steps to recover your account .
   • Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

What happens after you change your password

Fix problems with your password

If you're having trouble resetting your password or can’t sign in to your account, get more help.